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Our Refunds Policy

This page describes how we calculate refunds and outlines our policy on gift refunds and gift certificate refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:

When you send your item back to us (or, in the case of large electrical items delivered via specialist courier, when we collect the item from you), we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. You can also view completed returns and refunds at the bottom of an order's summary page. If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance.

Note: BingoJoker.com cannot generate refunds for items purchased from third-party sellers. Only your seller can generate a refund;

Our Returns Support Centre will guide you through our Returns Policy and provide you with a printable, personalized return label.



How Refunds Are Calculated

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a personalized pre-paid return label, or by refunding your return postage costs). Specific rules apply to the return of large items. We will also refund the cost of gift-wrapping and other services provided to you in connection with your purchase, where applicable. BingoJoker.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

  • Where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
  • Where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
  • We will refund only standard (Airmail) postage charges for items delivered outside the EU
  • Where we collect an item from you, we reserve the right to recover the costs of collection from you.
  • If you use a personalized pre-paid return label, we will deduct the return postage from your overall refund.


    • We will not refund the cost of gift-wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

    Items returned under the 30-day or 14-day returns guarantee

    Where you are withdrawing from your purchase between seven and 30 days after delivery (or between seven and 14 days in the case of large electrical items), and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of gift-wrapping, delivery or other services provided to you in connection with your purchase. If you use a personalized pre-paid return label, we will deduct the return postage from your overall refund.

    Note: personalized pre-paid return labels are not available for all EU delivery addresses, and they are not available for delivery addresses outside the EU. The Returns Support Centre will automatically generate the appropriate return label.





    Gift Refunds

    If you return a gift purchased for you at Bingo Joker, you'll receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our website. Don't worry; we won't let the person who sent you the gift know about your return.

    Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item to us or gift-wrapping costs unless the return is due to an error on our part.

    Gift Certificate Refunds

    If you return an item for which you used a gift certificate as part or full payment, we will refund the gift certificate portion to your gift certificate account and any non-gift certificate portion to the card used for the original transaction.

    Gift certificates connected to specific promotions are generally non-refundable. See terms and conditions for individual promotions.